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import { computed, onMounted, watch } from "vue";
import {
formatMoney,
type AfterSale,
} from "@plain-journal/foundation";
import {
PjActionGroup,
PjButton,
PjField,
PjPageContainer,
PjStatusNotice,
PjSurface,
} from "@plain-journal/ui";
import {
useAdminAfterSaleStore,
type AfterSaleReviewPhase,
} from "../entities/admin-after-sale";
import { useStaffSessionStore } from "../stores/session";
const session = useStaffSessionStore();
const afterSale = useAdminAfterSaleStore();
const roles = computed(() => session.profile?.roles ?? []);
const accessContext = computed(() => ({
authorized: Boolean(
session.authenticated
&& roles.value.includes("ADMIN"),
),
operatorId: session.profile?.id ?? null,
accessToken: session.accessToken,
}));
const statusOptions = [
{ value: "", label: "全部状态" },
{ value: "APPLIED", label: "等待审核" },
{ value: "WAIT_RETURN", label: "等待顾客寄回" },
{ value: "RETURNING", label: "退货运输中" },
{ value: "RECEIVED", label: "仓库已收货" },
{ value: "REFUNDING", label: "退款处理中" },
{ value: "REFUND_FAILED", label: "退款需要治理" },
{ value: "COMPLETED", label: "售后已完成" },
{ value: "REJECTED", label: "审核已拒绝" },
{ value: "CANCELED", label: "顾客已撤销" },
];
const statusPresentation: Record<string, {
label: string;
owner: string;
next: string;
tone: string;
}> = {
APPLIED: {
label: "等待审核",
owner: "Trade 管理审核",
next: "核对整单退款快照，并记录明确的通过或拒绝原因。",
tone: "warning",
},
WAIT_RETURN: {
label: "等待寄回",
owner: "顾客 / Fulfillment",
next: "等待退货单建立及顾客提交承运商和运单号。",
tone: "processing",
},
RETURNING: {
label: "退货途中",
owner: "Fulfillment",
next: "仓库收货后继续验收，不由 Trade 页面提前判断。",
tone: "processing",
},
RECEIVED: {
label: "仓库已收货",
owner: "Fulfillment / Inventory",
next: "等待验收与库存回补事实推进退款申请。",
tone: "processing",
},
REFUNDING: {
label: "退款处理中",
owner: "Payment",
next: "等待渠道退款结果；处理中不等于退款到账。",
tone: "processing",
},
REFUND_FAILED: {
label: "退款需要治理",
owner: "Payment 治理",
next: "只能通过授权补偿与审计恢复，不能直接改成成功。",
tone: "attention",
},
COMPLETED: {
label: "售后完成",
owner: "Trade 最终事实",
next: "退款成功事件已经推进售后终态。",
tone: "success",
},
REJECTED: {
label: "审核拒绝",
owner: "Trade 管理审核",
next: "拒绝原因保留为售后历史事实。",
tone: "danger",
},
CANCELED: {
label: "顾客撤销",
owner: "Trade 顾客命令",
next: "申请在审核前撤销，当前售后已经终止。",
tone: "neutral",
},
};
function presentation(value: AfterSale) {
return statusPresentation[value.status] ?? {
label: value.status,
owner: "Trade",
next: "等待所有者域给出下一条明确事实。",
tone: "neutral",
};
}
function noticeTone(phase: AfterSaleReviewPhase) {
return {
idle: "neutral",
processing: "processing",
unknown: "unknown",
accepted: "success",
rejected: "danger",
}[phase] as
| "neutral"
| "processing"
| "unknown"
| "success"
| "danger";
}
function noticeTitle(phase: AfterSaleReviewPhase) {
return {
idle: "售后审核",
processing: "审核正在处理中",
unknown: "审核结果未知",
accepted: "审核结果已确认",
rejected: "审核未被接受",
}[phase];
}
function formatDate(value: string | null) {
return value ? new Date(value).toLocaleString("zh-CN") : "—";
}
function fieldId(prefix: string, referenceNo: string) {
return `${prefix}-${referenceNo.replace(/[^A-Za-z0-9_-]/gu, "-")}`;
}
function loadFacts() {
return afterSale.loadFacts(accessContext.value);
}
watch(accessContext, (context) => {
afterSale.synchronizeAccess(context);
});
onMounted(() => {
afterSale.synchronizeAccess(accessContext.value);
void loadFacts();
});
</script>
<template>
<PjPageContainer as="section" size="wide" class="after-sale-page">
<header class="after-sale-hero">
<div>
<p class="eyebrow">Trade 管理事实</p>
<h1>售后审核</h1>
<p>
这里只裁决整单售后的审核决定。退货、库存回补与退款继续由各自所有者域推进，
页面不会把后续状态伪装成 Trade 的同步副作用。
</p>
</div>
<span class="status-label">仅 ADMIN</span>
</header>
<PjStatusNotice tone="neutral" title="审核恢复边界">
<p>
审核接口没有独立命令 ID，但 Trade 会返回审核原因和状态。5xx 后原决定与原因
会被冻结，必须先按售后号读取权威事实；只有仍为 APPLIED 时，才允许原载荷重试。
</p>
</PjStatusNotice>
<PjSurface tone="soft" padding="large">
<div class="after-sale-filter">
<PjField label="售后状态" for-id="after-sale-status">
<select
id="after-sale-status"
v-model="afterSale.status"
class="pj-control"
:disabled="afterSale.loading"
@change="loadFacts"
>
<option
v-for="option in statusOptions"
:key="option.value || 'all'"
:value="option.value"
>
{{ option.label }}
</option>
</select>
</PjField>
<div class="after-sale-filter__summary">
<span>{{ afterSale.afterSales.length }} 条当前事实</span>
<small v-if="afterSale.refreshedAt">
最近读取 {{ formatDate(afterSale.refreshedAt) }}
</small>
</div>
<PjButton
type="button"
variant="text"
:loading="afterSale.loading"
@click="loadFacts"
>
重新读取
</PjButton>
</div>
</PjSurface>
<PjStatusNotice
v-if="afterSale.reviewPhase !== 'idle' && afterSale.reviewMessage"
class="after-sale-command-notice"
:tone="noticeTone(afterSale.reviewPhase)"
:title="noticeTitle(afterSale.reviewPhase)"
:assertive="afterSale.reviewPhase === 'rejected'"
>
<p>{{ afterSale.reviewMessage }}</p>
<p v-if="afterSale.pendingReferenceNo">
待确认售后：<code>{{ afterSale.pendingReferenceNo }}</code>；
决定：{{ afterSale.pendingDecision }}。
</p>
<template #actions>
<PjActionGroup>
<PjButton
v-if="afterSale.reviewPhase === 'unknown'"
type="button"
variant="secondary"
:loading="afterSale.submitting"
@click="afterSale.readPendingAuthority(accessContext)"
>
读取 Trade 权威事实
</PjButton>
<PjButton
v-if="afterSale.canRetryPending"
type="button"
:loading="afterSale.submitting"
@click="afterSale.retryPending(accessContext)"
>
使用原审核载荷重试
</PjButton>
<PjButton
v-if="!afterSale.pendingReferenceNo"
type="button"
variant="text"
@click="afterSale.resetReviewNotice"
>
关闭提示
</PjButton>
</PjActionGroup>
</template>
</PjStatusNotice>
<PjStatusNotice
v-if="afterSale.loadError"
tone="danger"
title="售后列表读取未完成"
assertive
>
<p>{{ afterSale.loadError }}</p>
<p v-if="afterSale.afterSales.length > 0">
页面保留上一次已经显示的 Trade 售后事实，没有把读取失败伪装成空列表。
</p>
</PjStatusNotice>
<div
v-if="afterSale.loading && afterSale.afterSales.length === 0"
class="after-sale-state"
role="status"
>
正在读取 Trade 售后事实…
</div>
<div
v-else-if="!afterSale.loading && afterSale.afterSales.length === 0"
class="after-sale-state"
>
当前筛选下没有售后单。
</div>
<section
v-else
class="after-sale-list"
aria-label="售后事实列表"
>
<PjSurface
v-for="item in afterSale.afterSales"
:key="item.afterSaleNo"
as="article"
tone="plain"
padding="none"
class="after-sale-record"
>
<header class="after-sale-record__header">
<div>
<p class="eyebrow">{{ item.afterSaleNo }}</p>
<h2>订单 {{ item.orderNo }}</h2>
</div>
<span
class="after-sale-status"
:data-tone="presentation(item).tone"
>
{{ presentation(item).label }}
</span>
</header>
<div class="after-sale-record__journey">
<div>
<span>当前处理方</span>
<strong>{{ presentation(item).owner }}</strong>
</div>
<p>{{ presentation(item).next }}</p>
</div>
<dl class="after-sale-facts">
<div>
<dt>顾客 ID</dt>
<dd><code>{{ item.userId }}</code></dd>
</div>
<div>
<dt>退款金额</dt>
<dd>{{ formatMoney(item.refundAmount) }}</dd>
</div>
<div>
<dt>申请原因</dt>
<dd>{{ item.reason }}</dd>
</div>
<div>
<dt>审核原因</dt>
<dd>{{ item.reviewReason || "尚未审核" }}</dd>
</div>
<div>
<dt>退货单</dt>
<dd><code>{{ item.returnReceiptNo || "尚未建立" }}</code></dd>
</div>
<div>
<dt>退款单</dt>
<dd><code>{{ item.refundNo || "尚未建立" }}</code></dd>
</div>
<div>
<dt>申请时间</dt>
<dd>{{ formatDate(item.createdAt) }}</dd>
</div>
<div>
<dt>批准时间</dt>
<dd>{{ formatDate(item.approvedAt) }}</dd>
</div>
</dl>
<section
class="after-sale-items"
:aria-labelledby="fieldId('after-sale-items', item.afterSaleNo)"
>
<header>
<div>
<p class="eyebrow">不可变退款快照</p>
<h3 :id="fieldId('after-sale-items', item.afterSaleNo)">
{{ item.items.length }} 个订单行
</h3>
</div>
<strong>{{ formatMoney(item.refundAmount) }}</strong>
</header>
<div
v-for="line in item.items"
:key="line.lineNo"
class="after-sale-item"
>
<div>
<strong>{{ line.productTitle }}</strong>
<span>{{ line.skuName }} · SKU {{ line.skuId }}</span>
</div>
<dl>
<div><dt>数量</dt><dd>{{ line.quantity }}</dd></div>
<div><dt>行金额</dt><dd>{{ formatMoney(line.lineAmount) }}</dd></div>
<div><dt>优惠分摊</dt><dd>{{ formatMoney(line.discountAmount) }}</dd></div>
<div><dt>可退金额</dt><dd>{{ formatMoney(line.refundableAmount) }}</dd></div>
</dl>
</div>
</section>
<PjSurface
v-if="item.status === 'APPLIED'"
tone="soft"
padding="medium"
class="after-sale-review"
>
<form @submit.prevent="afterSale.review(item.afterSaleNo, accessContext)">
<header>
<div>
<p class="eyebrow">Trade 审核命令</p>
<h3>记录审核决定</h3>
</div>
<span>只有明确响应或匹配的权威事实才能显示成功</span>
</header>
<div class="after-sale-review__fields">
<PjField
label="审核决定"
:for-id="fieldId('after-sale-decision', item.afterSaleNo)"
required
>
<select
:id="fieldId('after-sale-decision', item.afterSaleNo)"
v-model="afterSale.reviewForm(item.afterSaleNo).approved"
class="pj-control"
:disabled="afterSale.commandBlocked"
>
<option :value="true">审核通过</option>
<option :value="false">审核拒绝</option>
</select>
</PjField>
<PjField
label="审核原因"
:for-id="fieldId('after-sale-reason', item.afterSaleNo)"
hint="最多 500 字；结果未知时原文会被冻结。"
required
>
<textarea
:id="fieldId('after-sale-reason', item.afterSaleNo)"
v-model="afterSale.reviewForm(item.afterSaleNo).reason"
class="pj-control"
rows="4"
maxlength="500"
required
:readonly="afterSale.commandBlocked"
></textarea>
</PjField>
</div>
<PjButton
type="submit"
:loading="
afterSale.submitting
&& afterSale.pendingReferenceNo === item.afterSaleNo
"
:disabled="afterSale.commandBlocked"
>
提交审核决定
</PjButton>
</form>
</PjSurface>
</PjSurface>
</section>
</PjPageContainer>
</template>
<style scoped>
.after-sale-page {
min-width: 0;
display: grid;
gap: var(--pj-space-7);
padding-block: var(--pj-space-7) var(--pj-space-8);
}
.after-sale-hero,
.after-sale-filter,
.after-sale-record__header,
.after-sale-items > header,
.after-sale-review header {
display: flex;
align-items: flex-end;
justify-content: space-between;
gap: var(--pj-space-5);
}
.after-sale-hero h1,
.after-sale-record h2,
.after-sale-record h3 {
margin: 0;
}
.after-sale-hero h1 {
font-size: var(--pj-font-size-xl);
font-weight: 520;
letter-spacing: -0.04em;
}
.after-sale-hero p:last-child {
max-width: var(--pj-layout-reading);
margin-bottom: 0;
color: var(--pj-color-muted);
line-height: var(--pj-line-height-relaxed);
}
.after-sale-filter {
align-items: center;
}
.after-sale-filter .pj-field {
width: min(100%, 22rem);
}
.after-sale-filter__summary {
min-width: 0;
display: grid;
gap: var(--pj-space-1);
margin-left: auto;
color: var(--pj-color-muted);
text-align: right;
}
.after-sale-filter__summary span {
color: var(--pj-color-text);
}
.after-sale-state {
min-height: 14rem;
display: grid;
place-items: center;
color: var(--pj-color-muted);
border-block: 1px solid var(--pj-color-line);
}
.after-sale-list {
min-width: 0;
display: grid;
gap: var(--pj-space-7);
}
.after-sale-record {
min-width: 0;
overflow: hidden;
border-block: 1px solid var(--pj-color-line);
}
.after-sale-record__header,
.after-sale-record__journey,
.after-sale-facts,
.after-sale-items,
.after-sale-review {
padding-inline: var(--pj-space-6);
}
.after-sale-record__header {
padding-block: var(--pj-space-6);
}
.after-sale-record__header h2 {
overflow-wrap: anywhere;
font-size: var(--pj-font-size-xl);
font-weight: 540;
}
.after-sale-status {
flex: 0 0 auto;
padding: var(--pj-space-1) var(--pj-space-3);
border: 1px solid var(--pj-color-line);
color: var(--pj-color-muted);
font-size: var(--pj-font-size-sm);
}
.after-sale-status[data-tone="warning"] {
border-color: var(--pj-status-warning-line);
color: var(--pj-status-warning-text);
}
.after-sale-status[data-tone="processing"] {
border-color: var(--pj-status-processing-line);
color: var(--pj-status-processing-text);
}
.after-sale-status[data-tone="attention"] {
border-color: var(--pj-status-attention-line);
color: var(--pj-status-attention-text);
}
.after-sale-status[data-tone="success"] {
border-color: var(--pj-status-success-line);
color: var(--pj-status-success-text);
}
.after-sale-status[data-tone="danger"] {
border-color: var(--pj-status-danger-line);
color: var(--pj-status-danger-text);
}
.after-sale-record__journey {
display: grid;
grid-template-columns: minmax(12rem, 0.35fr) minmax(0, 1fr);
gap: var(--pj-space-6);
padding-block: var(--pj-space-5);
border-block: 1px solid var(--pj-color-line);
background: var(--pj-color-surface-soft);
}
.after-sale-record__journey div {
display: grid;
gap: var(--pj-space-1);
}
.after-sale-record__journey span {
color: var(--pj-color-muted);
font-size: var(--pj-font-size-xs);
}
.after-sale-record__journey p {
margin: 0;
color: var(--pj-color-muted);
line-height: var(--pj-line-height-relaxed);
}
.after-sale-facts {
display: grid;
grid-template-columns: repeat(4, minmax(0, 1fr));
gap: var(--pj-space-4) var(--pj-space-5);
margin: 0;
padding-block: var(--pj-space-6);
}
.after-sale-facts div {
min-width: 0;
padding-top: var(--pj-space-3);
border-top: 1px solid var(--pj-color-line);
}
.after-sale-facts dt,
.after-sale-item dt {
color: var(--pj-color-muted);
font-size: var(--pj-font-size-xs);
}
.after-sale-facts dd,
.after-sale-item dd {
margin: var(--pj-space-1) 0 0;
overflow-wrap: anywhere;
}
.after-sale-items {
padding-block: var(--pj-space-6);
border-top: 1px solid var(--pj-color-line);
}
.after-sale-items > header {
margin-bottom: var(--pj-space-4);
}
.after-sale-item {
display: grid;
grid-template-columns: minmax(12rem, 1fr) minmax(22rem, 1.4fr);
gap: var(--pj-space-5);
padding-block: var(--pj-space-4);
border-top: 1px solid var(--pj-color-line);
}
.after-sale-item > div {
min-width: 0;
display: grid;
align-content: start;
gap: var(--pj-space-1);
}
.after-sale-item span {
color: var(--pj-color-muted);
overflow-wrap: anywhere;
}
.after-sale-item dl {
display: grid;
grid-template-columns: repeat(4, minmax(0, 1fr));
gap: var(--pj-space-3);
margin: 0;
}
.after-sale-review {
border-top: 1px solid var(--pj-color-line);
}
.after-sale-review form {
display: grid;
gap: var(--pj-space-5);
}
.after-sale-review header {
align-items: flex-start;
}
.after-sale-review header > span {
max-width: 28rem;
color: var(--pj-color-muted);
font-size: var(--pj-font-size-sm);
text-align: right;
}
.after-sale-review__fields {
display: grid;
grid-template-columns: minmax(12rem, 0.35fr) minmax(0, 1fr);
gap: var(--pj-space-5);
}
.after-sale-review textarea {
resize: vertical;
line-height: var(--pj-line-height-relaxed);
}
@media (max-width: 64rem) {
.after-sale-facts {
grid-template-columns: repeat(2, minmax(0, 1fr));
}
.after-sale-item {
grid-template-columns: minmax(0, 1fr);
}
}
@media (max-width: 48rem) {
.after-sale-hero,
.after-sale-filter,
.after-sale-record__header,
.after-sale-items > header,
.after-sale-review header {
align-items: flex-start;
flex-direction: column;
}
.after-sale-filter .pj-field {
width: 100%;
}
.after-sale-filter__summary {
margin-left: 0;
text-align: left;
}
.after-sale-record__journey,
.after-sale-review__fields {
grid-template-columns: minmax(0, 1fr);
}
.after-sale-review header > span {
text-align: left;
}
}
@media (max-width: 32rem) {
.after-sale-record__header,
.after-sale-record__journey,
.after-sale-facts,
.after-sale-items,
.after-sale-review {
padding-inline: var(--pj-space-4);
}
.after-sale-facts,
.after-sale-item dl {
grid-template-columns: minmax(0, 1fr);
}
}
</style>
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