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import { computed, onMounted, watch } from "vue";
import type { ReviewReport } from "@plain-journal/foundation";
import {
PjActionGroup,
PjButton,
PjField,
PjPageContainer,
PjStatusNotice,
PjSurface,
} from "@plain-journal/ui";
import {
useAdminReviewStore,
type ReviewGovernanceCommandPhase,
} from "../entities/admin-review";
import { useStaffSessionStore } from "../stores/session";
const session = useStaffSessionStore();
const review = useAdminReviewStore();
const roles = computed(() => session.profile?.roles ?? []);
const accessContext = computed(() => ({
authorized: Boolean(
session.authenticated
&& roles.value.some((role) => ["ADMIN", "OPERATOR"].includes(role)),
),
operatorId: session.profile?.id ?? null,
accessToken: session.accessToken,
}));
const reasonPresentation = {
SPAM: {
label: "垃圾或重复内容",
next: "核对是否存在批量、重复或与商品无关的内容。",
},
ABUSE: {
label: "攻击或不当表达",
next: "只判断公开内容是否越过平台规则，不改写顾客观点。",
},
FALSE_INFORMATION: {
label: "疑似错误信息",
next: "优先核对不可变订单行、商品规格与可验证服务事实。",
},
OTHER: {
label: "其他原因",
next: "依据举报说明补充核对，不用主观偏好替代事实。",
},
} as const;
function reasonFor(report: ReviewReport) {
return reasonPresentation[report.reasonCode];
}
function formatTimestamp(value: string | null): string {
return value ? new Date(value).toLocaleString("zh-CN") : "—";
}
function fieldId(prefix: string, reportId: string) {
return `${prefix}-${reportId.replace(/[^A-Za-z0-9_-]/gu, "-")}`;
}
function noticeTone(phase: ReviewGovernanceCommandPhase) {
return {
idle: "neutral",
processing: "processing",
unknown: "unknown",
accepted: "success",
rejected: "danger",
}[phase] as
| "neutral"
| "processing"
| "unknown"
| "success"
| "danger";
}
function noticeTitle(phase: ReviewGovernanceCommandPhase) {
return {
idle: "评价治理命令",
processing: "命令正在处理中",
unknown: "命令结果未知",
accepted: "命令结果已确认",
rejected: "命令未被接受",
}[phase];
}
function loadReports() {
return review.loadReports(accessContext.value);
}
watch(accessContext, (context) => {
review.synchronizeAccess(context);
});
onMounted(() => {
review.synchronizeAccess(accessContext.value);
void loadReports();
});
</script>
<template>
<PjPageContainer as="section" size="wide" class="review-page">
<header class="review-hero">
<div>
<p class="eyebrow">Catalog 公开评价治理</p>
<h1>评价治理</h1>
<p>
运营人员可以给公开评价追加一次平台回复，并对顾客举报作出审核结论。
页面只呈现 Catalog 已确认的回复、审核审计和评价可见性事实。
</p>
</div>
<span class="status-label">ADMIN / OPERATOR</span>
</header>
<PjStatusNotice tone="neutral" title="回复与审核的恢复边界">
<p>
两类写入都有稳定命令 ID。网络、超时、非法响应或 5xx 后，页面冻结原命令和
完整载荷，只允许原样重放。举报列表不返回命令 ID 或审核原因，公开评价也不能
证明是哪条命令生效，因此它们不能替代 Catalog 幂等重放。
</p>
</PjStatusNotice>
<PjSurface tone="soft" padding="large">
<div class="review-filter">
<PjField label="举报状态" for-id="review-report-status">
<select
id="review-report-status"
v-model="review.status"
class="pj-control"
:disabled="review.loading"
@change="loadReports"
>
<option value="OPEN">等待审核</option>
<option value="RESOLVED">已完成审核</option>
</select>
</PjField>
<div class="review-filter__summary">
<span>{{ review.total }} 条当前举报</span>
<small v-if="review.refreshedAt">
最近读取 {{ formatTimestamp(review.refreshedAt) }}
</small>
</div>
<PjButton
type="button"
variant="text"
:loading="review.loading"
@click="loadReports"
>
重新读取
</PjButton>
</div>
</PjSurface>
<PjStatusNotice
v-if="review.commandPhase !== 'idle' && review.commandMessage"
class="review-command-notice"
:tone="noticeTone(review.commandPhase)"
:title="noticeTitle(review.commandPhase)"
:assertive="review.commandPhase === 'rejected'"
>
<p>{{ review.commandMessage }}</p>
<p v-if="review.pendingReportId">
待确认举报：<code>{{ review.pendingReportId }}</code>；
命令：{{ review.pendingCommandLabel }}；
ID：<code>{{ review.pendingCommandId }}</code>。
</p>
<template #actions>
<PjActionGroup>
<PjButton
v-if="review.canRetryPending"
type="button"
:loading="review.submitting"
@click="review.retryPending(accessContext)"
>
使用原命令 ID 重试
</PjButton>
<PjButton
v-if="!review.pendingCommand"
type="button"
variant="text"
@click="review.resetCommandNotice"
>
关闭提示
</PjButton>
</PjActionGroup>
</template>
</PjStatusNotice>
<PjStatusNotice
v-if="review.loadError"
tone="danger"
title="评价举报读取未完成"
assertive
>
<p>{{ review.loadError }}</p>
<p v-if="review.reports.length > 0">
页面保留上一次已经显示的 Catalog 举报事实，没有把读取失败伪装成空队列。
</p>
</PjStatusNotice>
<div
v-if="review.loading && review.reports.length === 0"
class="review-state"
role="status"
>
正在读取 Catalog 评价举报…
</div>
<div
v-else-if="!review.loading && review.reports.length === 0"
class="review-state"
>
当前筛选下没有评价举报。
</div>
<section
v-else
class="review-list"
aria-label="评价举报事实列表"
>
<PjSurface
v-for="report in review.reports"
:key="report.id"
as="article"
tone="plain"
padding="none"
class="review-record"
>
<header class="review-record__header">
<div>
<p class="eyebrow">{{ reasonFor(report).label }}</p>
<h2>举报 {{ report.id }}</h2>
</div>
<span
class="review-status"
:data-tone="report.status === 'OPEN' ? 'warning' : 'neutral'"
>
{{ report.status === "OPEN" ? "等待审核" : "审核完成" }}
</span>
</header>
<div class="review-record__journey">
<div>
<span>核对重点</span>
<strong>{{ reasonFor(report).label }}</strong>
</div>
<p>{{ reasonFor(report).next }}</p>
</div>
<dl class="review-facts">
<div>
<dt>评价 ID</dt>
<dd><code>{{ report.reviewId }}</code></dd>
</div>
<div>
<dt>商品 ID</dt>
<dd><code>{{ report.productId }}</code></dd>
</div>
<div>
<dt>顾客评分</dt>
<dd>{{ report.rating }} / 5</dd>
</div>
<div>
<dt>举报时间</dt>
<dd>{{ formatTimestamp(report.createdAt) }}</dd>
</div>
<div>
<dt>举报状态</dt>
<dd>{{ report.status }}</dd>
</div>
<div>
<dt>审核结论</dt>
<dd>{{ report.resolution || "尚未审核" }}</dd>
</div>
<div>
<dt>完成时间</dt>
<dd>{{ formatTimestamp(report.resolvedAt) }}</dd>
</div>
</dl>
<section class="review-evidence">
<div>
<span>顾客公开评价</span>
<blockquote>{{ report.reviewContent }}</blockquote>
</div>
<div>
<span>举报补充说明</span>
<p>{{ report.detail || "举报人未补充说明。" }}</p>
</div>
</section>
<template v-if="report.status === 'OPEN'">
<PjSurface
tone="soft"
padding="medium"
class="review-action"
>
<form @submit.prevent="review.reply(report, accessContext)">
<header>
<div>
<p class="eyebrow">一次性平台回复</p>
<h3>补充可核实事实</h3>
</div>
<span>回复不会改变举报状态，也不能替代审核结论。</span>
</header>
<PjStatusNotice
v-if="review.confirmedReplies[report.reviewId]"
tone="success"
title="平台回复已确认"
>
<p>{{ review.confirmedReplies[report.reviewId]?.content }}</p>
</PjStatusNotice>
<template v-else>
<PjField
label="平台公开回复"
:for-id="fieldId('review-reply', report.id)"
hint="1–1000 字；结果未知时正文和命令 ID 会被冻结。"
required
>
<textarea
:id="fieldId('review-reply', report.id)"
v-model="review.reviewForm(report.id).replyContent"
class="pj-control"
maxlength="1000"
rows="4"
required
:readonly="review.commandBlocked"
placeholder="仅记录商品、订单、履约或服务中可核实的事实"
></textarea>
</PjField>
<div class="review-command-identity">
<span>回复命令 ID</span>
<code>{{ review.reviewForm(report.id).replyCommandId }}</code>
</div>
<PjButton
type="submit"
variant="secondary"
:loading="
review.submitting
&& review.pendingReportId === report.id
&& review.pendingCommand?.kind === 'reply'
"
:disabled="review.commandBlocked"
>
保存平台回复
</PjButton>
</template>
</form>
</PjSurface>
<PjSurface
tone="soft"
padding="medium"
class="review-action"
>
<form @submit.prevent="review.moderate(report, accessContext)">
<header>
<div>
<p class="eyebrow">Catalog 审核审计</p>
<h3>记录举报结论</h3>
</div>
<span>
UPHELD 隐藏公开评价；REJECTED 只驳回举报，不会重新发布已隐藏评价。
</span>
</header>
<div class="review-action__fields">
<PjField
label="审核结论"
:for-id="fieldId('review-resolution', report.id)"
required
>
<select
:id="fieldId('review-resolution', report.id)"
v-model="review.reviewForm(report.id).resolution"
class="pj-control"
:disabled="review.commandBlocked"
>
<option value="REJECTED">举报不成立</option>
<option value="UPHELD">举报成立并隐藏评价</option>
</select>
</PjField>
<PjField
label="审核说明"
:for-id="fieldId('review-resolution-reason', report.id)"
hint="8–500 字；说明核对了哪些事实以及结论依据。"
required
>
<textarea
:id="fieldId('review-resolution-reason', report.id)"
v-model="review.reviewForm(report.id).resolutionReason"
class="pj-control"
minlength="8"
maxlength="500"
rows="4"
required
:readonly="review.commandBlocked"
></textarea>
</PjField>
</div>
<div class="review-command-identity">
<span>审核命令 ID</span>
<code>{{ review.reviewForm(report.id).moderationCommandId }}</code>
</div>
<PjButton
type="submit"
:loading="
review.submitting
&& review.pendingReportId === report.id
&& review.pendingCommand?.kind === 'moderation'
"
:disabled="review.commandBlocked"
>
提交审核结论
</PjButton>
</form>
</PjSurface>
</template>
</PjSurface>
</section>
</PjPageContainer>
</template>
<style scoped>
.review-page {
min-width: 0;
display: grid;
gap: var(--pj-space-7);
padding-block: var(--pj-space-7) var(--pj-space-8);
}
.review-hero,
.review-filter,
.review-record__header,
.review-action header {
display: flex;
align-items: flex-end;
justify-content: space-between;
gap: var(--pj-space-5);
}
.review-hero h1,
.review-record h2,
.review-record h3 {
margin: 0;
}
.review-hero h1 {
font-size: var(--pj-font-size-xl);
font-weight: 520;
letter-spacing: -0.04em;
}
.review-hero p:last-child {
max-width: var(--pj-layout-reading);
margin-bottom: 0;
color: var(--pj-color-muted);
line-height: var(--pj-line-height-relaxed);
}
.review-filter {
align-items: center;
}
.review-filter .pj-field {
width: min(100%, 22rem);
}
.review-filter__summary {
min-width: 0;
display: grid;
gap: var(--pj-space-1);
margin-left: auto;
color: var(--pj-color-muted);
text-align: right;
}
.review-filter__summary span {
color: var(--pj-color-text);
}
.review-state {
min-height: 14rem;
display: grid;
place-items: center;
color: var(--pj-color-muted);
border-block: 1px solid var(--pj-color-line);
}
.review-list {
min-width: 0;
display: grid;
gap: var(--pj-space-7);
}
.review-record {
min-width: 0;
overflow: hidden;
border-block: 1px solid var(--pj-color-line);
}
.review-record__header,
.review-record__journey,
.review-facts,
.review-evidence,
.review-action {
padding-inline: var(--pj-space-6);
}
.review-record__header {
padding-block: var(--pj-space-6);
}
.review-record__header h2 {
overflow-wrap: anywhere;
font-size: var(--pj-font-size-xl);
font-weight: 540;
}
.review-status {
flex: 0 0 auto;
padding: var(--pj-space-1) var(--pj-space-3);
border: 1px solid var(--pj-color-line);
color: var(--pj-color-muted);
font-size: var(--pj-font-size-sm);
}
.review-status[data-tone="warning"] {
border-color: var(--pj-status-warning-line);
color: var(--pj-status-warning-text);
}
.review-record__journey {
display: grid;
grid-template-columns: minmax(12rem, 0.35fr) minmax(0, 1fr);
gap: var(--pj-space-6);
padding-block: var(--pj-space-5);
border-block: 1px solid var(--pj-color-line);
background: var(--pj-color-surface-soft);
}
.review-record__journey div {
display: grid;
gap: var(--pj-space-1);
}
.review-record__journey span,
.review-evidence span,
.review-command-identity span {
color: var(--pj-color-muted);
font-size: var(--pj-font-size-xs);
}
.review-record__journey p {
margin: 0;
color: var(--pj-color-muted);
line-height: var(--pj-line-height-relaxed);
}
.review-facts {
display: grid;
grid-template-columns: repeat(4, minmax(0, 1fr));
gap: var(--pj-space-4) var(--pj-space-5);
margin: 0;
padding-block: var(--pj-space-6);
}
.review-facts div {
min-width: 0;
padding-top: var(--pj-space-3);
border-top: 1px solid var(--pj-color-line);
}
.review-facts dt {
color: var(--pj-color-muted);
font-size: var(--pj-font-size-xs);
}
.review-facts dd {
margin: var(--pj-space-1) 0 0;
overflow-wrap: anywhere;
}
.review-evidence {
display: grid;
grid-template-columns: minmax(0, 1.2fr) minmax(16rem, 0.8fr);
gap: var(--pj-space-6);
padding-block: var(--pj-space-6);
border-top: 1px solid var(--pj-color-line);
}
.review-evidence > div {
min-width: 0;
display: grid;
align-content: start;
gap: var(--pj-space-3);
}
.review-evidence blockquote,
.review-evidence p {
margin: 0;
white-space: pre-wrap;
overflow-wrap: anywhere;
line-height: var(--pj-line-height-relaxed);
}
.review-evidence blockquote {
padding-left: var(--pj-space-4);
border-left: 2px solid var(--pj-color-accent);
font-size: var(--pj-font-size-lg);
}
.review-evidence p {
color: var(--pj-color-muted);
}
.review-action {
border-top: 1px solid var(--pj-color-line);
}
.review-action form {
display: grid;
gap: var(--pj-space-5);
}
.review-action header {
align-items: flex-start;
}
.review-action header > span {
max-width: 30rem;
color: var(--pj-color-muted);
font-size: var(--pj-font-size-sm);
text-align: right;
}
.review-action__fields {
display: grid;
grid-template-columns: minmax(12rem, 0.35fr) minmax(0, 1fr);
gap: var(--pj-space-5);
}
.review-action textarea {
resize: vertical;
line-height: var(--pj-line-height-relaxed);
}
.review-command-identity {
min-width: 0;
display: grid;
gap: var(--pj-space-1);
}
.review-command-identity code {
overflow-wrap: anywhere;
}
@media (max-width: 64rem) {
.review-facts {
grid-template-columns: repeat(2, minmax(0, 1fr));
}
}
@media (max-width: 48rem) {
.review-hero,
.review-filter,
.review-record__header,
.review-action header {
align-items: flex-start;
flex-direction: column;
}
.review-filter .pj-field {
width: 100%;
}
.review-filter__summary {
margin-left: 0;
text-align: left;
}
.review-record__journey,
.review-evidence,
.review-action__fields {
grid-template-columns: minmax(0, 1fr);
}
.review-action header > span {
text-align: left;
}
}
@media (max-width: 32rem) {
.review-record__header,
.review-record__journey,
.review-facts,
.review-evidence,
.review-action {
padding-inline: var(--pj-space-4);
}
.review-facts {
grid-template-columns: minmax(0, 1fr);
}
}
</style>
|