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| 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 | 5x 25x 6x 5x 2x 3x 7x 2x 12x 12x 48x | import type { AfterSale } from "@plain-journal/foundation";
export interface AfterSaleStatusPresentation {
label: string;
title: string;
detail: string;
owner: string;
nextAction: string;
timing: string;
tone: "processing" | "success" | "warning" | "attention" | "neutral";
}
export interface AfterSaleProgressStage {
key: "application" | "return" | "refund" | "complete";
label: string;
detail: string;
state: "completed" | "current" | "upcoming" | "stopped";
}
const STAGES = [
{ key: "application", label: "申请与审核", detail: "Trade 保存申请并形成审核结论" },
{ key: "return", label: "寄回与验收", detail: "Fulfillment 记录寄回、收货与验收" },
{ key: "refund", label: "原路退款", detail: "Payment 派发并确认渠道退款结果" },
{ key: "complete", label: "售后完成", detail: "Trade 消费明确退款成功事实" },
] as const;
export function afterSaleStatusPresentation(
afterSale: AfterSale,
): AfterSaleStatusPresentation {
switch (afterSale.status) {
case "APPLIED":
return {
label: "等待审核",
title: "售后申请已经保存",
detail: "平台尚未作出审核决定，顾客仍可取消本次申请。",
owner: "素简记售后审核",
nextAction: "等待审核；如不再需要售后，可在本页原位取消。",
timing: "当前没有承诺完成时点，以 Trade 审核事实为准。",
tone: "processing",
};
case "WAIT_RETURN":
return {
label: "等待寄回",
title: "售后审核已经通过",
detail: "请按退货单填写真实承运商和运单号，仓库收货前不会进入退款。",
owner: "顾客",
nextAction: "使用下方退货单提交真实寄回信息。",
timing: "寄回后以承运商运输与仓库收货事实为准。",
tone: "warning",
};
case "RETURNING":
return {
label: "退货途中",
title: "仓库正在等待退货",
detail: "寄回信息已经记录，后续以 Fulfillment 收货与验收事实为准。",
owner: "承运商与 Fulfillment",
nextAction: "无需重复提交运单；等待仓库收货。",
timing: "当前没有承运商 SLA 契约，页面不估算到仓时间。",
tone: "processing",
};
case "RECEIVED":
return {
label: "仓库已收货",
title: "退货已经到达仓库",
detail: "仓库仍需完成验收，库存回补与退款是两个独立事实。",
owner: "Fulfillment 仓库验收",
nextAction: "等待仓库验收与库存回补事件推进。",
timing: "验收时点尚未承诺，以 Fulfillment 更新为准。",
tone: "processing",
};
case "REFUNDING":
return {
label: "退款处理中",
title: "退款请求正在推进",
detail: "Payment 尚未返回明确成功，页面不会提前显示退款完成。",
owner: "Payment 与支付渠道",
nextAction: "无需重复申请；等待渠道返回明确结果。",
timing: "到账时间由支付渠道决定，当前系统不提供虚假预计时间。",
tone: "processing",
};
case "REFUND_FAILED":
return {
label: "需要处理",
title: "退款派发未能自动收敛",
detail: "售后事实仍被保留，需要管理员在 Payment 授权补偿与审计边界内处理。",
owner: "平台财务治理",
nextAction: "平台核对渠道事实后，通过有授权、有幂等键、有审计的补偿命令恢复。",
timing: "人工治理完成前不承诺到账时间。",
tone: "attention",
};
case "COMPLETED":
return {
label: "售后完成",
title: "退款已经明确成功",
detail: "Trade 已消费 Payment 的退款成功事实并完成本次售后。",
owner: "已完成",
nextAction: "无需继续操作，可返回订单或售后列表。",
timing: afterSale.completedAt ? "完成时间以页面记录为准。" : "完成事实已经确认。",
tone: "success",
};
case "REJECTED":
return {
label: "审核未通过",
title: "本次售后申请未通过",
detail: afterSale.reviewReason || "请查看审核说明。",
owner: "流程已结束",
nextAction: "如需进一步说明，可通过客服提交新的事实材料。",
timing: "本次申请已结束。",
tone: "neutral",
};
case "CANCELED":
return {
label: "已取消",
title: "售后申请已经取消",
detail: "取消只影响尚未进入退货流程的售后申请。",
owner: "流程已结束",
nextAction: "无需继续操作。",
timing: "本次申请已结束。",
tone: "neutral",
};
default:
return {
label: afterSale.status,
title: "售后状态已更新",
detail: "请以 Trade、Fulfillment 与 Payment 的独立查询事实为准。",
owner: "待确认",
nextAction: "刷新三个所有者域的事实后再决定下一步。",
timing: "未知状态不提供预计时间。",
tone: "neutral",
};
}
}
export function afterSaleProgress(afterSale: AfterSale): AfterSaleProgressStage[] {
const stopped = afterSale.status === "REJECTED" || afterSale.status === "CANCELED";
const currentIndex = afterSale.status === "APPLIED"
? 0
: ["WAIT_RETURN", "RETURNING", "RECEIVED"].includes(afterSale.status)
? 1
: ["REFUNDING", "REFUND_FAILED"].includes(afterSale.status)
? 2
: afterSale.status === "COMPLETED"
? 3
: 0;
return STAGES.map((stage, index) => ({
...stage,
state: stopped
? (index === 0 ? "stopped" : "upcoming")
: afterSale.status === "COMPLETED" || index < currentIndex
? "completed"
: index === currentIndex
? "current"
: "upcoming",
}));
}
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