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import { computed, reactive, ref, watch } from "vue";
import { RouterLink } from "vue-router";
import { formatMoney } from "@plain-journal/foundation";
import {
PjActionGroup,
PjButton,
PjField,
PjStatusNotice,
PjSurface,
} from "@plain-journal/ui";
import {
afterSaleStatusPresentation,
useAfterSalesStore,
type AfterSaleAccessContext,
} from "../../../entities/after-sale";
import {
refundStatusPresentation,
useRefundsStore,
} from "../../../entities/refund";
import {
returnReceiptStatusPresentation,
useReturnReceiptsStore,
} from "../../../entities/return-receipt";
import AfterSaleProgress from "./AfterSaleProgress.vue";
const props = defineProps<{
afterSaleNo: string;
access: AfterSaleAccessContext;
}>();
const afterSales = useAfterSalesStore();
const returnReceipts = useReturnReceiptsStore();
const refunds = useRefundsStore();
const afterSale = computed(() => afterSales.find(props.afterSaleNo));
const returnReceipt = computed(() =>
afterSale.value ? returnReceipts.forAfterSale(afterSale.value.afterSaleNo) : null);
const refund = computed(() =>
afterSale.value ? refunds.forAfterSale(afterSale.value.afterSaleNo) : null);
const statusCopy = computed(() =>
afterSale.value ? afterSaleStatusPresentation(afterSale.value) : null);
const statusTone = computed(() => statusCopy.value?.tone ?? "neutral");
const statusTitle = computed(() => statusCopy.value?.title ?? "售后状态待确认");
const returnCopy = computed(() =>
returnReceipt.value ? returnReceiptStatusPresentation(returnReceipt.value) : null);
const returnTone = computed(() => returnCopy.value?.tone ?? "neutral");
const returnTitle = computed(() => returnCopy.value?.label ?? "退货状态待确认");
const refundCopy = computed(() =>
refund.value ? refundStatusPresentation(refund.value) : null);
const refundTone = computed(() => refundCopy.value?.tone ?? "neutral");
const refundTitle = computed(() => refundCopy.value?.label ?? "退款状态待确认");
const shipment = reactive({ carrier: "", trackingNo: "" });
const feedback = ref<{
tone: "success" | "unknown";
title: string;
message: string;
} | null>(null);
const confirmCancel = ref(false);
function formatTimestamp(value: string | null): string {
return value ? new Date(value).toLocaleString("zh-CN") : "—";
}
async function refresh() {
feedback.value = null;
confirmCancel.value = false;
const value = await afterSales.loadOne(props.access, props.afterSaleNo);
Iif (!value) {
return;
}
await Promise.all([
value.returnReceiptNo
? returnReceipts.loadOne(props.access, value.returnReceiptNo)
: returnReceipts.load(props.access),
refunds.loadByAfterSale(props.access, value.afterSaleNo),
]);
}
async function submitShipment() {
feedback.value = null;
const receipt = returnReceipt.value;
Iif (!receipt) {
return;
}
const value = await returnReceipts.submitShipment(
props.access,
receipt.returnReceiptNo,
shipment.carrier,
shipment.trackingNo,
);
if (value?.status === "RETURNING") {
feedback.value = {
tone: "success",
title: "寄回事实已确认",
message: "Fulfillment 已保存本次运单，正在等待仓库收货。",
};
await afterSales.loadOne(props.access, props.afterSaleNo);
} else Eif (returnReceipts.submissionUnknown) {
feedback.value = {
tone: "unknown",
title: "寄回结果待确认",
message: "页面没有提前显示提交成功。请先查询退货事实，不要更换运单号重复提交。",
};
}
}
async function cancelApplication() {
confirmCancel.value = false;
feedback.value = null;
const value = await afterSales.cancel(props.access, props.afterSaleNo);
if (value?.status === "CANCELED") {
feedback.value = {
tone: "success",
title: "售后申请已取消",
message: "Trade 已确认取消完成，不会再建立退货和退款流程。",
};
} else Eif (afterSales.cancellationUnknown) {
feedback.value = {
tone: "unknown",
title: "取消结果待确认",
message: "请查询 Trade 售后事实后，再决定是否重试取消。",
};
}
}
watch(
() => [
props.afterSaleNo,
props.access.authenticated,
props.access.ownerId,
props.access.accessToken,
],
refresh,
{ immediate: true },
);
</script>
<template>
<PjStatusNotice
v-if="afterSales.loadingNo === afterSaleNo && !afterSale"
tone="processing"
title="正在读取售后进度"
>
<p>页面正在查询售后、退货与退款的最新事实。</p>
</PjStatusNotice>
<PjStatusNotice
v-else-if="afterSales.error && !afterSale"
tone="danger"
title="售后详情读取未完成"
assertive
>
<p>{{ afterSales.error }}</p>
<template #actions>
<PjButton variant="secondary" @click="refresh">重新查询</PjButton>
</template>
</PjStatusNotice>
<div v-else-if="afterSale" class="after-sale-workspace">
<main class="after-sale-main">
<PjStatusNotice
class="after-sale-overview"
:tone="statusTone"
:title="statusTitle"
>
<p>{{ statusCopy?.detail }}</p>
<p class="after-sale-overview__meta">
{{ statusCopy?.label }} · 更新于 {{ formatTimestamp(afterSale.updatedAt) }}
</p>
<template #actions>
<PjActionGroup class="after-sale-overview__actions">
<PjButton
variant="secondary"
:loading="afterSales.loadingNo === afterSaleNo"
@click="refresh"
>
刷新售后进度
</PjButton>
<PjButton
v-if="afterSale.status === 'APPLIED'"
variant="text"
class="text-action--danger"
@click="confirmCancel = true"
>
取消售后申请
</PjButton>
</PjActionGroup>
</template>
</PjStatusNotice>
<AfterSaleProgress :after-sale="afterSale" />
<PjStatusNotice
v-if="confirmCancel && afterSale.status === 'APPLIED'"
class="after-sale-cancel-confirmation"
tone="danger"
title="确认取消售后申请"
assertive
>
<p>取消后不会建立退货和退款流程。确定取消本次申请吗？</p>
<template #actions>
<PjActionGroup>
<PjButton
variant="destructive"
:loading="afterSales.cancelingNo === afterSaleNo"
@click="cancelApplication"
>
确认取消申请
</PjButton>
<PjButton
variant="text"
:disabled="afterSales.cancelingNo === afterSaleNo"
@click="confirmCancel = false"
>
保留申请
</PjButton>
</PjActionGroup>
</template>
</PjStatusNotice>
<PjStatusNotice
v-if="feedback"
class="after-sale-feedback"
:tone="feedback.tone"
:title="feedback.title"
>
<p>{{ feedback.message }}</p>
</PjStatusNotice>
<PjStatusNotice
v-if="afterSales.cancellationUnknown && feedback?.tone !== 'unknown'"
tone="unknown"
title="取消结果待确认"
>
<p>{{ afterSales.cancellationError }}</p>
</PjStatusNotice>
<PjStatusNotice
v-if="afterSales.cancellationError && !afterSales.cancellationUnknown"
tone="danger"
title="取消售后未完成"
assertive
>
<p>{{ afterSales.cancellationError }}</p>
</PjStatusNotice>
<PjStatusNotice
v-if="afterSales.error"
tone="danger"
title="售后事实刷新未完成"
assertive
>
<p>{{ afterSales.error }}</p>
</PjStatusNotice>
<section
class="after-sale-journey-section after-sale-return-section"
aria-labelledby="return-title"
>
<header class="after-sale-section-header">
<p>寄回</p>
<h2 id="return-title">寄回与仓库</h2>
<span>运单提交、仓库收货和验收沿同一条退货事实更新。</span>
</header>
<template v-if="returnReceipt">
<PjStatusNotice
class="return-receipt-state"
:tone="returnTone"
:title="returnTitle"
>
<p>{{ returnCopy?.detail }}</p>
<p class="after-sale-state-code">{{ returnReceipt.status }}</p>
</PjStatusNotice>
<dl class="after-sale-facts">
<div>
<dt>退货单号</dt>
<dd>{{ returnReceipt.returnReceiptNo }}</dd>
</div>
<div>
<dt>仓库</dt>
<dd>{{ returnReceipt.warehouseId }}</dd>
</div>
<div>
<dt>运单</dt>
<dd>
{{
returnReceipt.trackingNo
? `${returnReceipt.carrier} / ${returnReceipt.trackingNo}`
: "尚未提交"
}}
</dd>
</div>
<div>
<dt>仓库收货</dt>
<dd>{{ formatTimestamp(returnReceipt.receivedAt) }}</dd>
</div>
<div>
<dt>仓库验收</dt>
<dd>{{ formatTimestamp(returnReceipt.inspectedAt) }}</dd>
</div>
<div>
<dt>验收说明</dt>
<dd>{{ returnReceipt.inspectionRemark || "尚未形成" }}</dd>
</div>
</dl>
<PjSurface
v-if="returnReceipt.status === 'WAIT_SHIPMENT'"
as="form"
tone="soft"
padding="medium"
class="after-sale-shipment"
@submit.prevent="submitShipment"
>
<div class="after-sale-shipment__intro">
<strong>填写真实寄回信息</strong>
<p>运单会成为不可覆盖的履约事实，提交前请再次核对。</p>
</div>
<PjField
label="承运商代码"
for-id="return-carrier"
hint="只使用承运商提供的字母、数字、下划线或连字符代码。"
required
>
<input
id="return-carrier"
v-model.trim="shipment.carrier"
class="pj-control"
required
maxlength="40"
pattern="[A-Za-z0-9_]+(?:-[A-Za-z0-9_]+)*"
autocomplete="off"
placeholder="SF"
/>
</PjField>
<PjField
label="运单号"
for-id="return-tracking-no"
hint="结果未知时不要更换运单号重复提交。"
required
>
<input
id="return-tracking-no"
v-model.trim="shipment.trackingNo"
class="pj-control"
required
maxlength="100"
pattern="[A-Za-z0-9._:]+(?:-[A-Za-z0-9._:]+)*"
autocomplete="off"
placeholder="SF1234567890"
/>
</PjField>
<PjButton
type="submit"
:loading="returnReceipts.submittingNo === returnReceipt.returnReceiptNo"
>
提交寄回信息
</PjButton>
</PjSurface>
</template>
<PjStatusNotice
v-else
tone="processing"
title="退货单尚未建立"
>
<p>审核通过后，Fulfillment 才会通过事件建立退货单。</p>
</PjStatusNotice>
<PjStatusNotice
v-if="returnReceipts.submissionUnknown && feedback?.tone !== 'unknown'"
tone="unknown"
title="寄回结果待确认"
>
<p>{{ returnReceipts.submissionError }}</p>
</PjStatusNotice>
<PjStatusNotice
v-if="returnReceipts.submissionError && !returnReceipts.submissionUnknown"
tone="danger"
title="寄回信息提交未完成"
assertive
>
<p>{{ returnReceipts.submissionError }}</p>
</PjStatusNotice>
<PjStatusNotice
v-if="returnReceipts.error"
tone="danger"
title="退货事实读取未完成"
assertive
>
<p>{{ returnReceipts.error }}</p>
</PjStatusNotice>
</section>
<section
class="after-sale-journey-section after-sale-refund-section"
aria-labelledby="refund-title"
>
<header class="after-sale-section-header">
<p>退款</p>
<h2 id="refund-title">渠道退款</h2>
<span>仓库验收不等于资金到账，最终结果只以 Payment 退款事实为准。</span>
</header>
<template v-if="refund">
<PjStatusNotice
class="refund-state"
:tone="refundTone"
:title="refundTitle"
>
<p>{{ refundCopy?.detail }}</p>
<p v-if="refundCopy?.tone === 'processing'">
退款仍在处理中，不会因为仓库已验收就提前显示到账。
</p>
<p v-if="refundCopy?.tone === 'attention'">
顾客无需重复操作；平台会在授权、幂等与审计边界内核对并恢复。
</p>
</PjStatusNotice>
<dl class="after-sale-facts">
<div>
<dt>退款单号</dt>
<dd>{{ refund.refundNo }}</dd>
</div>
<div>
<dt>退款渠道</dt>
<dd>{{ refund.channel }}</dd>
</div>
<div>
<dt>渠道请求</dt>
<dd>{{ refund.requestStatus }} / {{ refund.requestAttempts }} 次</dd>
</div>
<div>
<dt>退款金额</dt>
<dd>{{ formatMoney(refund.amount) }}</dd>
</div>
<div>
<dt>渠道退款号</dt>
<dd>{{ refund.channelRefundNo || "尚未返回" }}</dd>
</div>
<div>
<dt>成功时间</dt>
<dd>{{ formatTimestamp(refund.refundedAt) }}</dd>
</div>
</dl>
</template>
<PjStatusNotice
v-else
tone="processing"
title="退款事实尚未建立"
>
<p>仓库验收、库存回补和退款请求会通过消息逐步推进。</p>
</PjStatusNotice>
<PjStatusNotice
v-if="refunds.error"
tone="danger"
title="退款事实读取未完成"
assertive
>
<p>{{ refunds.error }}</p>
</PjStatusNotice>
</section>
<section
class="after-sale-journey-section after-sale-items"
aria-labelledby="after-sale-items-title"
>
<header class="after-sale-section-header">
<p>商品</p>
<h2 id="after-sale-items-title">退款商品快照</h2>
<span>退款金额继续使用下单时保存的商品行与优惠分摊事实。</span>
</header>
<article
v-for="item in afterSale.items"
:key="item.lineNo"
class="after-sale-item"
>
<div>
<strong>{{ item.productTitle }}</strong>
<p>{{ item.skuName }} · {{ item.quantity }} 件</p>
</div>
<div class="after-sale-item__amount">
<strong>{{ formatMoney(item.refundableAmount) }}</strong>
<small>原始 {{ formatMoney(item.lineAmount) }}</small>
</div>
</article>
</section>
</main>
<PjSurface
as="aside"
tone="soft"
padding="large"
class="after-sale-boundary"
>
<p class="after-sale-boundary__context">当前售后事实</p>
<h2>独立裁决，连续呈现</h2>
<p>
售后、退货与退款由各自所有者裁决。任一中间状态或治理状态都不会被页面改写为成功。
</p>
<dl>
<div>
<dt>售后</dt>
<dd>{{ afterSale.status }}</dd>
</div>
<div>
<dt>退货</dt>
<dd>{{ returnReceipt?.status || "尚未建立" }}</dd>
</div>
<div>
<dt>退款</dt>
<dd>{{ refund?.status || "尚未建立" }}</dd>
</div>
</dl>
<nav class="after-sale-boundary__links" aria-label="售后相关入口">
<RouterLink class="text-action" to="/after-sales">返回售后列表</RouterLink>
<RouterLink
class="text-action"
:to="{ name: 'order-detail', params: { orderNo: afterSale.orderNo } }"
>
查看原订单
</RouterLink>
</nav>
</PjSurface>
</div>
</template>
<style scoped>
.after-sale-workspace {
display: grid;
grid-template-columns: minmax(0, 1.22fr) minmax(20rem, 0.68fr);
gap: clamp(var(--pj-space-6), 5vw, var(--pj-space-9));
align-items: start;
margin-top: var(--pj-space-7);
}
.after-sale-main {
min-width: 0;
display: grid;
gap: var(--pj-space-6);
}
.after-sale-overview__meta,
.after-sale-state-code {
color: inherit;
font-size: var(--pj-font-size-sm);
}
.after-sale-journey-section {
min-width: 0;
display: grid;
gap: var(--pj-space-5);
padding-top: var(--pj-space-5);
border-top: 1px solid var(--pj-border-strong);
}
.after-sale-section-header {
display: grid;
grid-template-columns: auto 1fr;
gap: var(--pj-space-2) var(--pj-space-4);
align-items: baseline;
}
.after-sale-section-header p,
.after-sale-section-header span {
color: var(--pj-text-secondary);
font-size: var(--pj-font-size-sm);
}
.after-sale-section-header p,
.after-sale-section-header h2,
.after-sale-section-header span {
margin: 0;
}
.after-sale-section-header h2 {
font-size: var(--pj-font-size-lg);
font-weight: 600;
}
.after-sale-section-header span {
grid-column: 2;
max-width: var(--pj-layout-reading);
}
.after-sale-facts {
display: grid;
grid-template-columns: repeat(2, minmax(0, 1fr));
gap: var(--pj-space-4);
margin: 0;
}
.after-sale-facts div {
min-width: 0;
}
.after-sale-facts dt {
color: var(--pj-text-secondary);
font-size: var(--pj-font-size-xs);
}
.after-sale-facts dd {
margin: var(--pj-space-1) 0 0;
font-variant-numeric: tabular-nums;
overflow-wrap: anywhere;
}
.after-sale-shipment {
display: grid;
grid-template-columns: repeat(2, minmax(0, 1fr));
gap: var(--pj-space-5);
}
.after-sale-shipment__intro {
grid-column: 1 / -1;
}
.after-sale-shipment__intro strong,
.after-sale-shipment__intro p {
display: block;
margin: 0;
}
.after-sale-shipment__intro p {
margin-top: var(--pj-space-1);
color: var(--pj-text-secondary);
font-size: var(--pj-font-size-sm);
}
.after-sale-shipment > :deep(.pj-button) {
justify-self: start;
}
.after-sale-items {
gap: 0;
}
.after-sale-items .after-sale-section-header {
margin-bottom: var(--pj-space-4);
}
.after-sale-item {
display: flex;
align-items: start;
justify-content: space-between;
gap: var(--pj-space-5);
padding-block: var(--pj-space-4);
border-top: 1px solid var(--pj-border-subtle);
}
.after-sale-item:last-child {
border-bottom: 1px solid var(--pj-border-subtle);
}
.after-sale-item p,
.after-sale-item small {
margin: var(--pj-space-1) 0 0;
color: var(--pj-text-secondary);
}
.after-sale-item__amount {
flex: 0 0 auto;
display: grid;
justify-items: end;
gap: var(--pj-space-1);
font-variant-numeric: tabular-nums;
}
.after-sale-boundary {
position: sticky;
top: var(--pj-space-5);
min-width: 0;
}
.after-sale-boundary__context {
margin: 0 0 var(--pj-space-2);
color: var(--pj-text-secondary);
font-size: var(--pj-font-size-sm);
}
.after-sale-boundary h2 {
margin: 0;
font-size: var(--pj-font-size-lg);
font-weight: 600;
}
.after-sale-boundary > p:not(.after-sale-boundary__context) {
color: var(--pj-text-secondary);
}
.after-sale-boundary dl {
margin-block: var(--pj-space-5);
}
.after-sale-boundary dl > div {
display: flex;
justify-content: space-between;
gap: var(--pj-space-5);
padding-block: var(--pj-space-3);
border-bottom: 1px solid var(--pj-border-subtle);
}
.after-sale-boundary dd {
margin: 0;
font-variant-numeric: tabular-nums;
overflow-wrap: anywhere;
}
.after-sale-boundary__links {
display: grid;
justify-items: start;
gap: var(--pj-space-3);
}
@media (max-width: 64rem) {
.after-sale-workspace {
grid-template-columns: minmax(0, 1fr) minmax(18rem, 0.62fr);
gap: var(--pj-space-6);
}
}
@media (max-width: 48rem) {
.after-sale-workspace {
grid-template-columns: 1fr;
}
.after-sale-boundary {
position: static;
order: -1;
}
.after-sale-shipment {
grid-template-columns: 1fr;
}
}
@media (max-width: 32rem) {
.after-sale-overview :deep(.pj-status-notice__actions),
.after-sale-overview :deep(.pj-action-group) {
width: 100%;
}
.after-sale-overview :deep(.pj-action-group) {
align-items: stretch;
}
.after-sale-overview :deep(.pj-button),
.after-sale-shipment > :deep(.pj-button) {
width: 100%;
}
.after-sale-section-header,
.after-sale-facts {
grid-template-columns: 1fr;
}
.after-sale-section-header span {
grid-column: 1;
}
.after-sale-item {
flex-direction: column;
}
.after-sale-item__amount {
justify-items: start;
}
}
</style>
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